Turn return chaos into clear insightsin one dashboard
A unified dashboard centralizes return requests, status updates, and customer interactions. Get real-time insights to optimize return rates, processing time, and operational decisions.
What we deliver
Optimize return performance with data analytics
Drive better return decisions
Optimize return-related costs
Improve post-purchase operations
Boost revenue retention
Return analytics deliver measurable business results
See which products cause most returns and why. Identify sizing issues, quality problems, and expensive shipping costs to fix immediately.
Reduced return rates
Analytics identify problem products to optimize before returns happen.
Reduction in size-related returns
Data reveals sizing issues to improve product descriptions and guides.
Cost savings identified
Discover hidden expenses in shipping, restocking, and workflows that drain profit margins.
Better inventory decisions
Stop ordering high-return products that hurt your profit margins.
Manage, analyze, and act on returns in one place
Cost metrics dashboard
Return management & data capture
Actionable return insights
AI-powered return reports
Turn return chaos into organized efficiency
Take control of your returns with a dashboard that brings your return data, eliminates confusion, and saves hours of manual work every week.
Trusted by 50,000+ Shopify DTC brands
INTERSPORT Italia faced overwhelming customer inquiries about order tracking and returns. The established sportswear retailer struggled with manual workflows that frustrated customers. WISMO and WISMR tickets flooded their support team daily.
ParcelPanel's solution transformed their post-purchase experience. INTERSPORT Italia reduced product returns by 12.5% while cutting support tickets by 68%. The automated system generated significant upsell opportunities, turning service challenges into revenue growth.
Real voice from our real customers
Our returns & exchanges solution helps Shopify brands transform their returns experience. But don't take our word for it, see what our customers say:
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
Explore more Returns & Exchanges features
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Smart Returns & Exchanges
Guide customers toward exchanges and store credits instead of refunds to retain more revenue and boost satisfaction.
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Returns Analytics
Get actionable insights into return patterns and costs to optimize your return strategy and reduce losses.
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Return Tracking & Notifications
Track return shipments in real-time and send proactive notifications to keep customers informed throughout the process.
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Return Workflows & Automation
Streamline return processing with automated workflows that handle routine tasks and speed up resolutions.
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Flexible Return Logistics
Connect with international major carriers and offer multiple return methods that match customer preferences.
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Frequently asked questions
What specific metrics and costs can I track in the dashboard?
Our dashboard tracks all return-related costs including shipping fees, restocking fees, return rates, and revenue retained through exchanges and store credit. You can see your most returned products, return reasons, and frequency patterns across products and shipping methods. Every metric includes explanations so you understand what the numbers mean for your business.
How can I use return data to reduce my return rates?
ParcelPanel's returns analytics dashboard shows your highest-return products and why customers return them. You can identify patterns like sizing issues, quality problems, or misleading descriptions, then take action - improve size guides, update product descriptions, or work with suppliers on quality.
The system also reveals which shipping methods have higher return rates. By addressing these insights proactively, many merchants see significant return rate reductions within months.
How much time can I save on return processing with this dashboard?
The centralized dashboard significantly reduces time spent on return management through instant search capabilities and smart filtering that eliminate hours spent hunting through scattered return records. Everything is organized in one place with powerful search tools and real-time updates.
The system enables batch processing and automated organization that cuts down on time-consuming administrative tasks. This organized approach not only saves time but also ensures more accurate return processing by preventing mistakes and ensuring consistent handling of every RMA.How can I use these analytics to reduce my return costs?
The cost metrics dashboard shows you exactly where your money is going across five key areas: free return service sales, return shipping costs, shipping fees, restocking fees, and return rewards.
Use the time-series chart to identify cost spikes and correlate them with campaigns or seasonal trends. The "Top return reason" tab reveals expensive return causes - if "wrong size" is your top reason, invest in better size guides. The "Returns by solutions" tab shows whether customers prefer refunds, exchanges, or store credit, helping you optimize incentives to retain revenue. Focus on the highest-cost areas first and use trend data to measure improvement.
