Delight customers with return tracking and notifications
Automated return notifications and real-time reverse logistics tracking keep customers informed, reduce support workload, and transform returns into positive brand experiences.
What we deliver
Transform your biggest customer service headache into a competitive advantage
Reduce WISMR & support tickets
Improve return handling efficiency
Enhance post-purchase experience
Lower manual workload
When returns work right, costs drop and satisfaction rises
Smart return management isn't just about reducing support tickets—it's about building the kind of customer experience that drives long-term loyalty and revenue growth.
Fewer WISMR inquiries
Automated return notifications eliminate "where's my refund" questions
Reduced return losses
Better reverse logistics tracking improves return completion rates
Higher revenue retention
Clear refund status communication encourages exchanges over refunds
Customer satisfaction rate
Transparent return notifications build trust and encourage repeat purchases
How we help
Turn your customer service headache into competitive advantage
Real-time return logistics visibility
Branded reverse logistics tracking
Automated return notifications
Return management dashboard
Transform returns from cost center to competitive advantage
Give customers the transparency they crave and give your support team time with automated return tracking that cuts WISMR inquiries.
Trusted by 50,000+ Shopify DTC brands
INTERSPORT Italia faced overwhelming customer inquiries about order tracking and returns. The established sportswear retailer struggled with manual workflows that frustrated customers. WISMO and WISMR tickets flooded their support team daily.
ParcelPanel's solution transformed their post-purchase experience. INTERSPORT Italia reduced product returns by 12.5% while cutting support tickets by 68%. The automated system generated significant upsell opportunities, turning service challenges into revenue growth.
Real voice from our real customers
Our returns & exchanges solution helps Shopify brands transform their returns experience. But don't take our word for it, see what our customers say:
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
Explore more Returns & Exchanges features
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Smart Returns & Exchanges
Guide customers toward exchanges and store credits instead of refunds to retain more revenue and boost satisfaction.
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Returns Analytics
Get actionable insights into return patterns and costs to optimize your return strategy and reduce losses.
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Return Tracking & Notifications
Track return shipments in real-time and send proactive notifications to keep customers informed throughout the process.
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Return Workflows & Automation
Streamline return processing with automated workflows that handle routine tasks and speed up resolutions.
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Flexible Return Logistics
Connect with international major carriers and offer multiple return methods that match customer preferences.
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Frequently asked questions
How do I reduce "Where's my refund?" support tickets?
The system eliminates WISMR (Where Is My Refund) tickets through two powerful approaches. First, returns integrate seamlessly with your order tracking system, giving both you and customers complete real-time visibility into return progress. Customers can easily check their return status themselves, just like tracking a regular shipment.
Second, automated notifications proactively update customers on the refund milestones they care about most - from refund approval to payment processing. Instead of wondering and reaching out, customers stay informed throughout the entire process. This combination of self-service visibility and proactive communication dramatically reduces "where's my refund" inquiries while creating a smoother, more professional return experience.
What kind of visibility do both merchants and customers get into the return process?
Both you and your customers get complete real-time visibility into every return. You have access to a unified dashboard showing refund status, package locations, and which refunds are pending - allowing you to find any return in seconds.
Meanwhile, customers check their own dedicated return portal for live updates on their specific returns. Everyone sees the same clear picture of where each return stands, eliminating the guessing games that typically frustrate both sides.
How does the automated notification system work?
Once you configure notification triggers, the system automatically sends updates at key milestones - like return approval, exchange order creation, or refunds - without manual work. You set up templates once, and the system handles the rest, keeping customers informed while freeing your team to focus on other priorities.
Can I maintain my brand identity throughout the returns tracking experience?
Yes, the system provides branded reverse logistics tracking that keeps your branding consistent throughout the returns process. Instead of sending customers to generic tracking pages, they get a dedicated experience that looks and feels like your store.
The returns portal page and notifications reinforce your brand identity, turning even returns into an opportunity to strengthen your connection with customers. This branded approach helps maintain trust and professionalism even during the returns process.
